Technical support
Purchasing a CS-Cart license gives you 30 calendar days of technical support as part of your purchase. The CS-Cart team will help you to set the initial configuration of the store, remove any possible problems and assist your understanding of the functionality of a feature.
The technical support period starts with your first request to our support service. And once within the period you can request us to suspend provision of services for an indefinite period of time.
Technical support service is provided through the Customer Help Desk system. Please do not forward your requests to our support specialists by e-mail or via the contact us form on this website if you are a CS-Cart license owner.
At the moment technical support is provided only during the day at GMT+3. Please remember this and the corresponding time difference, when sending a request to the technical support team.
Technical support service includes
- Consultations on CS-Cart functionality
- Assistance in configuring your CS-Cart
- Resolving issues occurring during the software operation or issues that arise with functionality if they are not the result of your code changes
- Performing minor and technically simple modifications of CS-Cart, which do not require complex actions
Error correction
We guarantee to correct all errors found in the program and caused by bugs in the source code absolutely for free.
Service renewal
When a support period is expired, it is possible to renew the technical support subscription via our Customer Help Desk system. Support periods are available at the following pricing:
| Period | Price |
|---|---|
| 1 month | $45 |
| 3 months | $120 |
| 6 months | $220 |
| 1 year | $405 |
If you buy a technical support period and your previous one is not over yet, these periods are summed and not a single day is lost. And this purchased period starts not immediately after termination of the previous one, but on the day of your next request.
Note that the paid technical support applies to all licenses, no matter how many you have.
Additional assistance
We understand that CS-Cart is technically complex software in terms of the number of features, functions and modules it includes. That is why we have created detailed instructions on CS-Cart operation and configuration, documentation on the template system used in the software and descriptions of additional modules.
We have created Community forums for the CS-Cart users, where online store owners can communicate, helping each other in questions of CS-Cart operation and anything related to ecommerce.
Registration on the forum is available only for registered CS-Cart users and presupposes the access to the Customer Help Desk system. Unregistered users can view many forums but can send messages only to the forum "Why CS-Cart?".